{"id":8927,"date":"2023-05-12T14:37:45","date_gmt":"2023-05-12T17:37:45","guid":{"rendered":"https:\/\/www.poupex.com.br\/noticia\/?p=8927"},"modified":"2023-12-20T15:36:58","modified_gmt":"2023-12-20T17:36:58","slug":"uma-nova-conquista-para-celebrar","status":"publish","type":"post","link":"https:\/\/www.poupex.com.br\/noticia\/uma-nova-conquista-para-celebrar\/","title":{"rendered":"Uma nova conquista para celebrar!"},"content":{"rendered":"\n<p class=\"has-drop-cap\">O Cr\u00e9dito Imobili\u00e1rio da FHE POUPEX alcan\u00e7ou mais uma conquista: est\u00e1 na <strong>zona de excel\u00eancia<\/strong> pelo Indicador de Lealdade Net Promoter Score (NPS)!<\/p>\n\n\n\n<p>O NPS \u00e9 uma m\u00e9trica utilizada para avaliar a satisfa\u00e7\u00e3o e a fidelidade dos clientes em rela\u00e7\u00e3o a uma empresa. Ele \u00e9 baseado em uma \u00fanica pergunta: \u201cEm uma escala de 0 a 10, o qu\u00e3o prov\u00e1vel voc\u00ea indicaria a marca para algu\u00e9m?\u201d<\/p>\n\n\n\n<p>Com base nas respostas, os clientes s\u00e3o classificados em tr\u00eas categorias: promotores (pessoas que deram notas 9 ou 10), neutros (notas 7 ou 8) e detratores (notas de 0 a 6).<\/p>\n\n\n\n<p>A pontua\u00e7\u00e3o final \u00e9 calculada subtraindo a porcentagem de detratores dos promotores e descartando os neutros. Por exemplo, se em 20 respostas temos 13 clientes promotores, 2 detratores e 5 passivos, o c\u00e1lculo da nota fica da seguinte forma: 65% promotores \u2013 10% detratores = 55<\/p>\n\n\n\n<p>De acordo com o NPS, essa empresa teria uma avalia\u00e7\u00e3o muito boa. <strong>O Cr\u00e9dito Imobili\u00e1rio da FHE POUPEX alcan\u00e7ou 83 pontos! <\/strong>Isso prova que solu\u00e7\u00f5es r\u00e1pidas e personalizadas e uma comunica\u00e7\u00e3o clara e efetiva mant\u00eam o cliente engajado e leal \u00e0 marca.<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cMelhorar a experi\u00eancia do cliente e realizar sonhos \u00e9 algo que devemos continuar fazendo juntos! Agora, o objetivo \u00e9 superar essa pontua\u00e7\u00e3o&#8221;.<\/p><cite>Christian Diehl, Gerente Executivo da Ger\u00eancia de Clientes.<\/cite><\/blockquote>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Pontua\u00e7\u00e3o<\/h2>\n\n\n\n<p>Excelente: entre 75 e 100<br>Muito bom: entre 50 e 74<br>Razo\u00e1vel: entre 0 e 49<br>Ruim: entre -100 e -1<\/p>\n\n\n\n<hr class=\"wp-block-separator\" \/>\n\n\n\n<p> Leia tamb\u00e9m: <br><a href=\"https:\/\/www.poupex.com.br\/noticia\/credito-imobiliario-70-dos-clientes-atendidos-em-2022-sao-militares\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cr\u00e9dito Imobili\u00e1rio: 70% dos clientes atendidos em 2022 s\u00e3o militares<\/a><br><a href=\"https:\/\/www.poupex.com.br\/noticia\/presidente-da-fhe-poupex-visita-o-comandante-da-aeronautica\/\">Presidente da FHE POUPEX visita o Comandante da Aeron\u00e1utica<\/a><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea sabe o qu\u00e3o satisfeitos est\u00e3o nossos clientes e o quanto eles recomendam a FHE POUPEX? <\/p>\n","protected":false},"author":825,"featured_media":8925,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[12,1,163,196,729],"tags":[672,673],"class_list":["post-8927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-credito-imobiliario","category-institucional","category-militares","category-pensionistas","category-produtos-pra-voce","tag-credito-imobiliario","tag-nps"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Uma nova conquista para celebrar! 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