{"id":9947,"date":"2024-01-22T16:04:51","date_gmt":"2024-01-22T18:04:51","guid":{"rendered":"https:\/\/www.poupex.com.br\/noticia\/?p=9947"},"modified":"2024-06-25T22:02:09","modified_gmt":"2024-06-26T01:02:09","slug":"poupex-aumenta-indice-de-excelencia","status":"publish","type":"post","link":"https:\/\/www.poupex.com.br\/noticia\/poupex-aumenta-indice-de-excelencia\/","title":{"rendered":"POUPEX aumenta \u00edndice de excel\u00eancia"},"content":{"rendered":"\n<p class=\"has-drop-cap\">A POUPEX celebra um marco muito importante: em 2023, permaneceu na zona de excel\u00eancia do <strong>Net Prometer Score (NPS)<\/strong>, indicador que mede a <strong>satisfa\u00e7\u00e3o e a lealdade do cliente<\/strong>. O Cr\u00e9dito Simples alcan\u00e7ou 95 pontos, enquanto o Cr\u00e9dito Imobili\u00e1rio chegou a 92, fechando o ano com as maiores notas do per\u00edodo. &nbsp;<\/p>\n\n\n\n<p>Para Christian Diehl, Gerente Executivo da Ger\u00eancia de Clientes (GECLI), o resultado reflete o compromisso da POUPEX com a experi\u00eancia do consumidor. \u201cIsso comprova que ouvir constantemente nossos clientes e trazer solu\u00e7\u00f5es r\u00e1pidas, personalizadas e uma comunica\u00e7\u00e3o clara e efetiva mant\u00eam o p\u00fablico engajado e leal \u00e0 marca.\u201d &nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Como funciona a metodologia\u00a0<\/h2>\n\n\n\n<p>A partir das respostas para a pergunta \u201cEm uma escala de 0 a 10, qu\u00e3o prov\u00e1vel voc\u00ea indicaria a POUPEX a um amigo?\u201d, os clientes foram classificados em promotores (notas 9 ou 10), neutros (notas 7 ou 8) e detratores (notas de 0 a 6). &nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pontua\u00e7\u00e3o do Cr\u00e9dito Simples e do Cr\u00e9dito Imobili\u00e1rio reflete a satisfa\u00e7\u00e3o e a fidelidade dos clientes com a nossa Institui\u00e7\u00e3o.  <\/p>\n","protected":false},"author":789,"featured_media":9944,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[164,195,1,163,196,6],"tags":[735,673],"class_list":["post-9947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-civis","category-conveniados","category-institucional","category-militares","category-pensionistas","category-poupex-digital","tag-indice-de-excelencia","tag-nps"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - 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